“Over 3 months later and I am still talking about it. It was a real experience!”

-Tina Davis, Help Desk Manager, Spectrum Brands

“While the content of our days together were guided by HDI's student manual, the context of IHS's preparation of the course encouraged deep discussion and participation nothing short of kinetic. I highly recommend this course for all once and future Help Desk Managers.”

-Richard Cushman, Director, IT Service, AT&T Broadband

“The class was wonderful. Our trainer's expertise, effective listening skills, ability to clearly communicate complex concepts and overall commitment to ensuring that we fully understood the material were notable.”

-Paulette Foxx-Dawodu, AFT IT Department

“I look forward to more classes because of my IHS experience. It was really valuable. In the past I have attended training events and come home with books and ideas that ended up gathering dust on a shelf somewhere. This was not the case after taking your class: my notes and the official curriculum for the Certification class have become tattered from constant use.”

-Henry Simpson, Technology Support Services, CSU

“IHS gave me a lot of valuable information and taught me how to think more out of the box. I use what we learned everyday in my job, and it has made me a better employee.”

- Christopher Critelli, Helpdesk Analyst, CA

“Anyone that deals with customer support would definitely benefit from this training. Although this course was designed for Help Desk personnel of the technical nature you could still learn from it in any customer support role. The course overall was professional and fun. I not only learned a few new things but enjoyed myself as well. The instructor insured you got the most out of the class by getting class participation.”

- Andrew A. Conley, Helpdesk Specialist, PSEA

“Attending the HDM training was very beneficial. As an IT professional I had managed many different areas. The Help Desk proved to be a challenge. This training gave me the information I needed to make the change successful.”

- Rebekah Clark, Manager, Support Center, Pactiv