IHS Support Solutions, help desk training, support center training, contact center training, certified trainers, onsite training, global standard, international, multi-language
IHS Support Solutions, help desk training, support center training, contact center training, certified trainers, onsite training, global standard, international, multi-language
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IHS offers training as public regional training courses—that is, courses provided in major metropolitan areas scheduled throughout the year.


The service and support industry is competitive and rapidly evolving, and the pressure to provide excellent service and support is greater than ever. There is no better way for you to guarantee your team’s success and to stay current on support industry trends, directions, tools and processes than through ongoing professional education and training led by the industry leading IHS Support Solutions instructor team.

IHS has the highest rated instructors who bring real-world experience to each class. They have years of industry experience, which means they know how to adapt their knowledge and teaching style to your support environment.

IHS-delivered training benefits any support environment. Our instructors deliver consistent value to customers who require certification as well as those who simply value the high-quality instruction associated with an HDI-based curriculum.


IHS instructors are professional trainers. They deliver training in an informative and enjoyable way, which makes our training a memorable and positive experience.

 

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IHS has trained thousands of support professionals in large and small organizations including Coca Cola Enterprises, AT&T Consumer Services, Canon USA, Inc., EDS, US Army Corps of Engineers, and the National Basketball Association.
IHS Support Solutions provides a total solution that meets your training requirements. Whether you need to train a team of customer service specialists or frontline analysts, develop a new support center, or manage an existing support organization-we have the right program for you and your team.

Contact us to learn more about our regional training courses.