IHS Support Solutions, help desk training, support center training, contact center training, certified trainers, onsite training, global standard, international, multi-language
IHS Support Solutions, help desk training, support center training, contact center training, certified trainers, onsite training, global standard, international, multi-language
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The service and support industry is competitive and rapidly evolving, and the pressure to provide excellent service and support is greater than ever. There is no better way for you to guarantee your team’s success and to stay current on support industry trends, directions, tools and processes than through ongoing professional education and training led by the industry leading IHS Support Solutions instructors, which we offer in Onsite and Hosted options in addition to our Regional option.

Contact us to learn more about bringing training to your facility.


Onsite training is the best way to deliver training that will immediately impact your team’s performance and sense of urgency about the importance of their role within the company. It is often cited as one of the most efficient and cost-effective ways to deliver training to your entire team simultaneously because of the ability to customize the role-plays and exercises to meet your current requirements, challenges and opportunities. Onsite or Hosted Training is a great way to develop a motivated and aligned support team focused on delivering industry and company best practices daily to meet and exceed customer expectations.

Onsite training benefits you by:

  • Save thousands of dollars
  • Receive customized training meeting your specific needs
  • Reduce cost per attendee contrasted to public courses
  • Eliminate the hassle, cost and disruption of traveling
  • Increase team work by having the whole team trained together
  • Minimize service level impact by having your support professionals remain onsite

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IHS can also deliver flexible training programs based upon your needs, requirements and restrictions. IHS delivers courses in a full-day or “half-and-half” format. The second option offers the best of both worlds: desk coverage and training for the entire staff, so that they are all operating from the same best practice page.

IHS’s courses provide interactive, fun, yet intensive training with the most experienced instructors in the industry. Each course and class is designed to foster ample student-teacher interactivity through exercises and feature extended question and answer sessions.

IHS’s Training division provides a total solution that meets your training requirements. Whether you need to train a team of customer service specialists or frontline analysts, develop a new support center, or manage an existing support organization—we have the right program for you and your team.

Hosted Training
Don’t have enough people to fill an entire class? No problem—our Hosted Training brings the course to your site and we'll help augment the class with attendees from nearby companies. The benefit to you? Convenience and reduced cost, without requiring full class enrollment, plus an opportunity for peer networking.