IHS Support Solutions, help desk training, support center training, contact center training, certified trainers, onsite training, global standard, international, multi-language
IHS Support Solutions, help desk training, support center training, contact center training, certified trainers, onsite training, global standard, international, multi-language
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IHS Support Solutions offers a variety of training courses in Onsite and Hosted options and as public courses through our Regional schedule.


IHS courses include:

Building an Effective CMDB—This course is grounded in the industry best practice guidelines of the ITIL framework and expanded through our extensive, practical experience in modeling Configuration Management Databases (CMDBs) with our clients. Learn the importance of an effective CMDB to overall IT Service Management (ITSM) activites and how to create one with the guidance of an experienced IHS Support Solutions ITSM consultant.


Building an Effective Service Catalog—This course is grounded in the industry best practice guidelines of the ITIL framework and expanded through our extensive, practical experience in developing Service Catalogs with our clients. Learn the importance of an effective Service Catalog to overall IT Service Management (ITSM) activities and how to create one with the guidance of an experienced IHS Support Solutions ITSM consulant.

 

 Communication Skills for Support Professionals—This course is designed to develop the customer service skills of the participants by developing an understanding of communication methods, behavior styles and how to manage relationships.

 

Knowledge Management Adoption Course— This two-day course presents a balanced picture of the KM adoption process and provides a roadmap for success. A winning KM strategy requires a full consideration of at least four distinct aspects of adoption: People, Process, Content and Technology.

 

 

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 Knowledge Management Foundation:KCS Principles —IHS has two of the industry’s five certified Knowledge-Centered Support (KCS) Instructors on staff, ready to support your Knowledge Management needs. This three-day course follows the HDI curriculum to provide a foundation for support centers desiring to understand and implement the mature knowledge management strategy known as Knowledge-Centered Support.


Knowledge Management For Practitioners—In today’s fast-paced support industry, it is essential to know how to leverage an organization’s knowledge. This two-day course will review the methodologies and strategies for Knowledge Management, the techniques for capturing and creating quality knowledge and provide an understanding for implementing Knowledge Management projects.