Building an Effective CMDB
Course Description
This course is grounded in the industry best practice guidelines of the ITIL framework and expanded through our extensive, practical experience in modeling Configuration Management Databases (CMDBs) with our clients. Learn the importance of an effective CMDB to overall IT Service Management (ITSM) activites and how to create one with the guidance of an experienced IHS Support Solutions ITSM consultant.
The Configuration Management Database (CMDB) is a vital key building block in your service quality improvement effort. Incorporate this ITIL best practice in your IT service management infrastructure and realize these benefits:
- Improved effectiveness of impact analysis during Change Management, dramatically reducing the number of failed changes
- Better information for the Service Desk, Incident Management, and Problem Management - improving restoration and resolution times and reducing breaches of Service Levels Agreements
- Better management of Availability, Capacity, and IT Service Continuity
As you implement your CMDB, it is important to know where and how to focus your efforts for maximum success.
Who Should Attend
Future and current Service Level Managers, Account Managers, Service Owners, IT Process Engineers, Business Analysts, IT Project Managers and Consultants and Systems Analysts (anyone involved in a CMDB initiative).
What You'll Learn
The course offers the following:
CMDB Concepts:
- The importance of the CMDB to Configuration Management and the other ITIL processes
- The Configuration Management process and the role of the Configuration Manager
- Separtating and relating concepts such as Services vs. Systems, and Configuration Items (CIs) vs. Components and Attributes
- How the CMDB can improve your Financial Costing, IT governance, Service Catalog, and Risk Management
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