Course Description
This three-day course is designed to provide you with the knowledge necessary to successfully master strategic and tactical aspects of support center management. Upon completion of the course, attendees will be prepared to pass HDI's HDM certification test.

Support centers are the key connection between customers and other corporate departments, which means that successful managers must effectively manage relationships throughout their organization. This course discusses, in detail, people and relationship management in a support center setting. It helps help desk managers survive and even thrive in the midst of constant crisis and challenge.

• Course Description
  
• Who Should Attend
  
• What You'll Learn
  
• To Register
  

Who Should Attend
HDI's Help Desk Manager (HDM) Certification is for experienced help desk supervisors, managers, and project managers with at least three to five years of experience in the support industry. It is designed specifically for managers who are responsible for day-to-day operations.

An HDI-certified Help Desk Manager will:

• Manage service levels with customers and secondary support personnel
• Conduct team building exercises
• Exhibit excellent financial skills
• Develop productive relationships with employees and the organization
• Professionally develop employees
• Build and maintain high-performance teams