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Communication Skills for Support Professionals Knowledge Management Adoption Course Knowledge Management Foundation: KCS Principles Knowledge Management for Practitioners

Training is a cornerstone of every successful customer support center. Keeping employees trained with current skills is critical to the performance and productivity of the support team and the organization as a whole.

IHS Support Solutions is an industry leader in ITSM, staff development and soft-skills training. IHS was the first organization to offer formal help desk training, and has been an industry recognized leader in course development including participating on HDI’s Certification Standards Committee to develop the first open, standards-based training certification program for support center professionals.

Our instructors are industry thought leaders who have developed a variety of courseware to assist support managers understand service and support operations, leadership, management and customer service.

IHS also offers Knowledge Management training courses. All courses can be tailored to meet your specific needs on-site at your company’s location.

Contact us to learn more about upcoming training events!

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