IHS Support Solutions strategic sourcing clients continually point to these benefits when discussing the benefits of contracting with IHS:

• Accountability
  We own your support operation and are responsible for meeting agreed upon objective benchmarks and continuously improving that operation.

  
  

  Whatever the specifics, in our strategic sourcing contracts customer satisfaction always rises.

  
  

  This is always important, but particularly so when serving external, revenue-producing customers; new-customer acquisition costs are approximately ten times greater than retaining existing customers. Customer retention must be a business imperative.

• Focus
  Strategic sourcing is IHS’s primary business, not its fifth or sixth.




With IHS you are engaging a specialist that has a long-established reputation for excellence. IHS has made a name for itself in the help desk and customer service space for over a decade.




We have a single, laser-like focus on developing the people and processes required to run the most efficient, cost-effective world-class support operations and the management expertise and track record to demonstrate that we can deliver.

• Adaptability
  As an outsider to your organization, we can provide easy scalability in response to structural changes in your business as well as seasonal and short-term peak needs.

  
  

  We are also able to help you better leverage channels other than voice, such as Web and email, to meet your business needs through an optimal mix of people and technology.

  
  

• Positive business impact
  An IHS strategic sourcing contract frees you to focus on the business areas in which you provide expertise, while allowing us to deliver the highest-caliber support/customer service, as evaluated against objective, quantifiable benchmarks that your business requires.

  
  

• Client commitment
  In all of our strategic sourcing engagements, we commit ourselves to aligning our interests with our client’s. This yields exceptionally productive business relationships and high client satisfaction.