IHS Support Solutions, help desk training, support center training, contact center training, certified trainers, onsite training, global standard, international, multi-language
IHS Support Solutions, help desk training, support center training, contact center training, certified trainers, onsite training, global standard, international, multi-language
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Selecting IHS Staffing offers four clear advantages:

  • A proven proprietary screening process
    IHS leverages a time-tested screening process that aligns position requirements, technical skills, soft skills and other personal attributes that correlate highly to successful support industry performance.

  • Focus on employee development and retention
    IHS is proud of its high employee retention. More than offering jobs, we offer our employees full-time status, paid benefits, and professional development with a structured career path. Our attention to the quality of our employees’ professionalism, skills and contributions—and to your specific needs and goals—is what set our staffing solutions apart from the competition.

 

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  • A total customer satisfaction program
    IHS Support Solutions assigns an account manager to each client. The account manager is accountable for client satisfaction and aligning client goals with employee development. Responsibilities include regular IHS staff goal-setting and review meetings, closely monitoring staff performance and activities, establishing and managing IHS employee career paths. This program not only yields high customer satisfaction, but also allows us to attract, develop, and retain the most experienced support professionals.

  • We practice what we preach
    Finally, our staffing clients appreciate that IHS applies these identical practices to its Strategic Sourcing business, we staff and manage client support desks to agreed upon service levels.