IHS Support Solutions, help desk training, support center training, contact center training, certified trainers, onsite training, global standard, international, multi-language
IHS Support Solutions, help desk training, support center training, contact center training, certified trainers, onsite training, global standard, international, multi-language
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Overview

Associations

Association for Services Management International (AFSMI)
Association of Support Professionals
Association for Women in Computing
Consortium for Service Innovation
CRM Association
Customer Care Institute (CCI)
European Centre for Customer Strategies
Federal Help Desk Registry
Help Desk Institute
Help Desk Association - Australia
Help Desk Institute - Europe
Help Desk Institute - Germany
Help Desk Institute - Japan
International Customer Service Association (ICSA)
IT Service Management Forum
National Association of Service Managers
Service and Support Professional Association


Resource Sites

Analyst Views
bitpipe
Business.com
ContactCenterWorld.com
CRMindustry.com
Customer Service Group
Destination CRM
Ganthead
Helpdesk.com
Help Desk Audit Information
Knowledge@Wharton
Marketing Teacher
Phil Verghis's Help Desk FAQ
Real Market - Headline News for CRM
Recognize Service Excellence.com
Strategy + Business
SupportIndustry.com
TechRepublic
The Resource Center for Customer Service Professionals


Free On-Line Tools

Bandwidth Meter
Official US Time
Staffing Calculator
Virus Scan


Free Support Software

Download.com
Freebyte
JUMBO
Shareware.com
tucows





(c) 1997-2004 IHS Support Solutions. All Rights Reserved Careers | For Employees Only | Industry Resources

Periodicals and Resource Sites

Baseline
Call Center Magazine
CC News
CIO
Contact Professional
Darwin
CRM Magazine
Information Week
Optimize


Learn More about ITIL

ITIL.org
The UK Office of Government Commerce
ITIL - The IT Service Management Zone


Industry Analysts and Research Firms

Aberdeen Group
Annex Research
AMR Research
Scott Barry
Chasm Group
Clipper Group
Datamation
Datamonitor
Evaluator Group
Forrester Research
Gartner Group
Giga Information Group
IDC Research
Info-Tech Research
Jupiter Communications
Meta Group
Patricia Seybold Group
Sageza
Standish Group
Technical News of America
Watson Walker
Yankee Group
Isham Research - List of Industry Analysts