Customer Relationship Management (CRM) consulting - knowledge management consulting

Customer Relationship Management technology holds the promise of dramatic workflow and process improvements. Some companies are already reaping those benefits others are just beginning to evaluate customer relationship tools and technologies. No matter where you company is on this curve, IHS can help you. We maintain a staff of seasoned business analysts, developers and operations specialists with deep, real-world CRM integration experience.

IHS offers these services;

New implementations, migrations from legacy tools, upgrades, and reconfigurations
Integration with core front- and back-office business systems
Installation of Right Now Technologies, Siebel, Microsoft CRM, and Clarify
Implementation experience with multiple incident and service request management tools, including Remedy, Magic, Vantive, HEAT, Peregrine, and TrackIT

Contact us to see how our capabilities and track record of CRM implementation success help you speed your project to completion while reducing overall risk.