Summaries of some of our projects show how IHS Support Solutions top-rated consultants and instructors consistently apply both the real-world experience we’ve gained through years of experience and our cutting-edge best practice knowledge to identify and satisfy our clients’ unique business requirements.

Knowledge Management

• Integrate Knowledge Management

• Knowledge Centered Support (KCS) Evaluation

• Implement Knowledge Management Tool with Self-Help, Chat & Email

• Integrate Knowledge to Support Internal and External Customers

Consolidation

• Consolidate Support Centers

• Establish Insourced Support Center & Migrate from Outsourcer

• Consolidate Service Desks & Manage to Defined Service Levels

  
  

Customer Relationship Management

• CRM Implementation for Leading Global Investment Bank
  
• Support CRM Product Selection, Installation and Customization
  
• Reengineer CRM System for Operational Support for Financial Services Provider
  
• CRM Implementation Audit
  
• Implement CRM Support for Broadband Telecommunicaions Provider
  
• Implement CRM for Insurance Carrier
  

Outsourcing

• Establish Insourced Support Center & Migrate from Outsourcer

• Consolidate Service Desks & Manage to Defined Service Levels

• Evaluate, Re-Architect, & Implement Internal Support Center

• Rebuild Call Center for Superior Customer Service Delivery

Best Practices

• Enhance Service Delivery Model to Improve Customer Service

• Assess Support Operation and Plan for Service Improvements

• Restructure Support Center & Recommend Tool Set

• Rebuild Call Center for Superior Customer Service Delivery

Evaluation

• Evaluate, Re-Architect, & Implement Internal Support Center

• Assess Support Operation and Plan for Service Improvements

Staffing

• Evaluate, Re-Architect, & Implement Internal Support Center

• Restructure Support Center & Recommend Tool Set

Training

• Develop & Deliver Support Center Training for International Law Firm

• Develop & Deliver Support Center Training for Global Publisher