A large European money center bank provides a wide range of financial services to prestigious individual, corporate and institutional investors. General technology support is provided to its staff through an outsourcing agreement. The investment banking group within this firm has specialized requirements for technology support, both because of the tight schedules under which these services must be provided and because of the specialized nature of the systems to be supported.

Seeking to improve support for its investment banking customers, this organization engaged IHS to develop and support implementation of an better service delivery model to improve the interface with the insourcing vendor, connecting the specialized investment banking support centers in the U. S., Europe and Asia with the general firm-wide support organization to provide seamless, measurable, repeatable and consistently excellent client services to the investment bankers.